Privacy Policy
*Effective date: 19 September 2026*
1. Introduction
Olive & Oak Property Group respects your privacy and is committed to handling your personal information responsibly and securely.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit our website, respond to an advertisement, submit an enquiry or use our property-related services.
By using this website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Olive & Oak Property Group provides property sales, letting, marketing and related real-estate services in Namibia.
*Contact person:* Dominique Kleinhans
*Telephone:* 081 233 1514
*Email:* [dominique@oliveandoak.com.na](mailto:dominique@oliveandoak.com.na)
*Website:* [www.oliveandoak.com.na](http://www.oliveandoak.com.na)
*Location:* Windhoek, Namibia
3. Information We May Collect
Depending on how you interact with us, we may collect:
* Your full name
* Telephone or mobile number
* Email address
* Physical or postal address
* The location, type and details of a property
* Whether you wish to buy, sell, rent or let a property
* Your preferred price range and property requirements
* Information submitted through website forms or Google Ads lead forms
* Correspondence sent by email, telephone, WhatsApp or social media
* Information required for property enquiries, applications or transactions
* Technical information such as your IP address, browser, device, pages visited and website activity
* Any other information you voluntarily provide to us
Where identification, financial records or supporting documents are required for a transaction, application or regulatory purpose, we will request them separately and explain why they are needed.
4. How We Collect Information
We may collect your information when you:
* Complete a form on our website
* Submit a Google Ads lead form
* Contact us by telephone, email or WhatsApp
* Respond to an online property advertisement
* Communicate with us through Facebook, LinkedIn or another social-media platform
* Request information about a property
* Ask us to sell or let your property
* Apply to purchase or rent a property
* Attend a viewing or engage our services
* Browse or interact with our website
Information may also be received from property owners, buyers, tenants, landlords, service providers, attorneys, financial institutions, public records or referral sources where reasonably necessary and legally permitted.
5. How We Use Your Information
We may use personal information to:
* Respond to enquiries and contact you
* Provide information about properties and services
* Arrange property viewings
* Market, sell or let properties
* Match buyers and tenants with suitable properties
* Assess property, buyer or tenant enquiries and applications
* Prepare or facilitate property-related documentation
* Communicate with owners, purchasers, tenants, landlords, attorneys and other relevant parties
* Maintain business and transaction records
* Improve our website, advertisements and services
* Measure the performance of our marketing campaigns
* Prevent fraud, misuse or unlawful activity
* Comply with legal, regulatory and professional obligations
* Protect our rights and the rights of our clients
We will not use your personal information for purposes that are materially unrelated to the reason for which it was collected unless we have an appropriate legal basis or your consent.
6. Marketing Communications
Where permitted, we may contact you about properties, developments, services or opportunities that may be relevant to your enquiry.
You may ask us to stop sending marketing communications at any time by replying to the message, using any available unsubscribe option or contacting us at [dominique@oliveandoak.com.na](mailto:dominique@oliveandoak.com.na).
Stopping marketing communications will not prevent us from contacting you about an active enquiry, instruction, application or transaction.
7. Google Ads Lead Forms
When you submit information through a Google Ads lead form, the information you provide may be processed by Google and delivered to Olive & Oak Property Group.
We use this information to respond to your enquiry and provide relevant property services. Google’s handling of information is also governed by Google’s own privacy terms and policies.
Submitting a lead form does not oblige you to use our services or guarantee approval of a property application, valuation, sale, lease or other transaction.
8. Cookies and Analytics
Our website may use cookies and similar technologies to:
* Ensure that the website functions correctly
* Remember preferences
* Understand how visitors use the website
* Measure advertising performance
* Improve our website and marketing
* Present more relevant advertisements
Third-party services such as Wix, Google Analytics, Google Ads, Meta or embedded social-media features may place or access cookies, subject to their own privacy policies.
You may control or disable cookies through your browser settings or any cookie-consent tool displayed on the website. Disabling certain cookies may affect how parts of the website function.
9. Sharing of Information
We do not sell or rent your personal information.
Where reasonably necessary, we may share relevant information with:
* Property owners, landlords, buyers, sellers or tenants
* Conveyancers, attorneys and other professional advisers
* Financial institutions, bond originators or insurers
* Property inspectors, valuers, contractors and service providers
* Website, advertising, analytics, communication and technology providers
* Regulatory, law-enforcement or government authorities where legally required
* Other parties involved in a property transaction, with an appropriate basis for disclosure
We aim to share only the information reasonably required for the relevant purpose.
10. Third-Party Platforms
Our website and advertisements may link to services operated by third parties, including Wix, Google, Facebook, LinkedIn and WhatsApp.
We are not responsible for the privacy practices, security or content of third-party websites and platforms. You should review their privacy policies before providing information through those services.
11. Storage and International Processing
Some technology, website, advertising and communication providers may store or process information outside Namibia.
Where we use such providers, we take reasonable steps to use reputable services and appropriate safeguards. Your information may therefore be subject to the laws of another country in which a service provider operates or stores data.
12. Information Security
We take reasonable administrative, technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no website, email service, messaging platform or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
Please do not send sensitive identification or financial documents through an unsecured channel unless requested and an appropriate method has been agreed upon.
13. Retention of Information
We retain personal information only for as long as reasonably necessary to:
* Respond to your enquiry
* Provide our services
* Complete or administer a transaction
* Maintain required business and financial records
* Resolve disputes
* Enforce agreements
* Meet legal, regulatory and professional obligations
When information is no longer reasonably required, we may securely delete, destroy or anonymise it.
14. Your Choices and Rights
Subject to applicable law and any legitimate record-retention requirements, you may ask us to:
* Confirm whether we hold personal information about you
* Provide access to your personal information
* Correct inaccurate or incomplete information
* Delete information that is no longer required
* Stop or restrict certain uses of your information
* Withdraw consent where processing is based on consent
* Stop sending marketing communications
To make a request, contact [dominique@oliveandoak.com.na](mailto:dominique@oliveandoak.com.na). We may need to verify your identity before processing the request.
Certain information may need to be retained where required for an active transaction, contractual obligation, legal claim or statutory record.
15. Children’s Privacy
Our website and services are not directed at children.
A parent, guardian or authorised representative should provide any information required in connection with a property transaction involving a person who is legally unable to act independently.
If you believe that a child has provided personal information without appropriate permission, please contact us.
16. Accuracy of Information
You are responsible for ensuring that the information you provide is accurate, complete and current. Please notify us if your details change or require correction.
17. Changes to This Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The revised policy will be published on this page with an updated effective date. We encourage you to review it periodically.
18. Contact Us
For questions, concerns or requests concerning your personal information or this Privacy Policy, contact:
*Dominique Kleinhans*
*Olive & Oak Property Group*
*Telephone:* 081 233 1514
*Email:* [dominique@oliveandoak.com.na](mailto:dominique@oliveandoak.com.na)
*Website:* [www.oliveandoak.com.na](http://www.oliveandoak.com.na)
*Location:* Windhoek, Namibia